Horizon is ISO 9001-2008 Certified. ISO 9001 is an international standard for Quality Management Systems and is a set of interrelated, mutually supporting and synergistic programs and activities.
Quality Management means planning and running an operation so that it consistently delivers a quality service. Its focus is on preventing defects and on making corrective actions in order to continually drive improvements across the business. The aim is to make work easier and more effective, controlling costs and keeping performance at consistently high levels.
Horizon’s documented Quality Management System consists of:
- Quality assurance manual
- Standard operating procedures
- Flow charts (maps) work processes
Horizon’s quality system is audited against the requirements of ISO 9001:2008 by an approved third party. The assessment takes place over a full day, after which certification is re-confirmed if the outcome is successful. Horizon has held the certification since 2003.
Horizon acknowledges the quest for quality as an ongoing process. This is at the core of the company’s philosophy and is continuously reviewed. Through constant improvement, we aim to remain a leader in the freight forwarding services industry.