our philosophy
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Our Philosophy

Our culture is characterised by a passion to deliver the highest levels of service excellence, consistently through mutually beneficial long term relationships with both our customers and suppliers. These relationships are powered by very close working relationships, continuous investment in infrastructure, IT coupled with  professional and dedicated people who ensure our customers’ needs are always met!

Horizon’s concept is simple. We strive to become a trusted partner to our clients, through listening and learning about their business needs. What is important to them? What do they want to achieve? Where are they going? Where are the pinch points and how can we help them to do it better?

Our aim is to always exceed our customer’s expectations. Through forging close relationships with both customers and suppliers, listening, adapting and regularly monitoring performance levels we are able to provide a consistent and high level of service.

Our people are ultimately our key differentiator and driving force, our singularly most important ingredient. Many of our team members have worked with us for more than 2 decades and in many cases have been working with customers for the same length of time, building a fantastic and detailed understanding of their business.

The team ethos is key to us as we are constantly supporting each other to achieve and maintain the highest level of customer service. Learning from each other, sharing experiences and motivating other members of the team are a central part of the culture.

When you call any of Horizon International’s offices, you will be greeted by a real person, someone accountable, professional and dedicated, who will manage your orders from end-to-end. Despite our continued growth, the core fundamentals of personal accountability and communication will never be forgotten.