The Client – A world leader in Consumer Electronics supplying critical equipment to the entertainment market within an extremely time sensitive environment.

Customer Challenge:

The client’s challenge was to supply spare parts to theatres within extremely tight deadlines of as little as 4 hours, across the UK and Western Europe.

The challenge was to provide inventory management of 500 product lines across multiple storage locations, receiving of client orders (24/7/365) and dispatching directly to theatres within agreed timescales.

The project scope was significant as it covered multiple Service Level Agreements, KPIs and the requirement to serve  multiple customers across several countries from eight stock locations.

Our Solution:

  • Horizon provided multiple inventory management locations throughout the UK & Europe.
  • The client was provided with an online ordering facility via Horizon’s enterprise supply chain system, hiCloud.  Through hiCloud, Inventory and order status visibility was available to both the client and a central call centre, enabling them to provide accurate updates to their customers.
  • Horizon provided 24/7/365 services, managing order processing, pick/pack and dispatch via the most appropriate method to achieve on-time delivery.
  • A returns management procedure was devised, providing the client with the ability to arrange collection and retrieval of parts for returning to inventory, repair or disposal.

Customer Benefit

  • Online visibility of all inventory and order status.
  • Online ordering – reducing time/effort when processing orders.
  • 24/7/365 service, enabling the client to achieve KPIs and perform in line with SLAs.