- The client is now in full control of the freight terms and costs allowing them to reduce direct freight spend by 28%.
- Insurance was arranged by the client directly for large value consignments and through Horizon for general low value orders. This served to simplify the claims process and avoid disputes with printers. With Horizon managing the freight forwarding elements from printer door to final mile delivery, damage was reduced significantly, with 98% of orders arriving in perfect condition compared with 66% previously.
- The requirement to air freight orders at significant costs has reduced to almost zero, with the exception of advanced proof copies. 100% of bulk orders now move by ocean.
The communication challenges that the client experienced through trying to manage orders through multiple freight forwarders has disappeared. Horizon International assigned a dedicated customer service manager who is responsible for coordinating all orders and communicating with the client. This has served to significantly reduce the time, effort and stress required to manage their supply chain.
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