HORIZON INTERNATIONAL CASE STUDY
THE IMPACT OF COVID ON ECOMMERCE
The ecosystem of eCommerce is changing, and it’s changing rapidly. With the COVID-19 pandemic having had a large part to play in the shift from offline to online retail.
This shift in focus has not only affected the offline businesses. Those who were already online have also found it difficult to adjust, especially with the increased level of orders.
COVID-19 crisis is accelerating an expansion of e-commerce towards new firms, customers and types of products, likely involving a long-term shift of e-commerce transactions from luxury goods and services to everyday necessities.
- Some of these changes in the e-commerce landscape will likely be of a long-term nature, in light of the possibility of new waves of the epidemic. Elderly consumers who started to engage with e-commerce as a means to enhance physical distancing might in part stick to their newly acquired routines.
- Shifts towards e-commerce have been observed in several countries, in particular along the food supply chain, including farmers who started using digital technologies to sell their produce directly to consumers or restaurants that switched to providing food or grocery delivery services.
- The future of e-commerce holds an increase in perishable purchases online, demand for rapid fulfilment, a need for more warehouse space and more direct-to-consumer brands. As a result, Ecommerce fulfilment centres will need to find ways to package more orders and ship them out faster. Faster pick and pack will also play a role in fulfilling the demand for rapid shipping and delivery by consumers.
- The rise in e-commerce means that companies will need more warehouse space. In particular, companies that are purely e-commerce will increase the demand for real estate, since 100 percent of their inventory is stored there versus the store shelves used for in-store fulfilment. E-commerce requires three times the logistics space of brick and mortar.
eCommerce order fulfillment centers have put many new protocols in place to make sure their warehouse operations stay up and running. This is critical because even just one case of a worker testing positive for the virus can force a warehouse and all its fulfillment operations to stop until proper sanitizing is done, and the facility is deemed to be safe to re-open.
The COVID-19 crisis is transforming the way brands look at their order fulfilment strategy.
If you want to build brand loyalty, create a world-class customer experience and come out of the other side of the COVID-19 outbreak stronger then you need to review your fulfilment strategy now.
At Horizon we specialise in Ecommerce and Warehouse Fulfilment Services:
- Our Warehouse Management Systems integrate with all major Ecommerce Platforms such as Shopify, Woocommerce, Magento or BigCommerce. We also provide Amazon Logistics FBA preparation services and integrate with other marketplaces such as Ebay.
- From our international warehouse hubs we can manager your Ecommerce fulfilment, inventory, stock levels, online returns and international shipments on a fast and efficient way.
- As both a global freight forwarder and lour warehouse fulfilment centres, we are able to offer a complete service – from origin factory door to final mile delivery – “from creation to customer“.
Horizon International provides a wide range of facilities, warehouse-management systems and fulfilment solutions to meet the requirements of your Ecommerce supply chain.
From our international warehouse hubs we can manage your Ecommerce fulfilment, inventory, stock levels, online returns and international shipments on a fast and efficient way.