Online Returns Management - Horizon International
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Returns Management Software for ecommerce brands

Horizon receives and processes eCommerce returns quickly, enabling you to refund customers and re-stock products faster. Automated management of stock and online returns.

Consumers return billions of dollars worth of products every year. Fortunately for eCommerce retailers, 92% of shoppers say that they’ll buy from a business again if the returns process is easy. Horizon’s returns management software ensures complete end-customer satisfaction.

We first eliminate returns that should never happen – due to incorrect or damaged items – through our accurate online order fulfilment service. Our forwarding agents and shipping agents then make it easy for customers to initiate and track returns online. Finally, we receive and process returns quickly, enabling you to refund customers and re-stock products fast with our multi-user logistics facilities.

We automatically update online return requests, refunds status and sales channel refund details. Our returns management software can help you provide the high quality returns experience your customers deserve. Our reporting system will allow you to respond to your customers quickly and manage the refund process quickly and more efficiently.

Your online shoppers get a seamless and friendly customer experience. You reduce the time and money spent on returns handling and customer service – and get new insights into the reasons for returns. Here we explain how our returns management service works.

Our Returns Management Software automates and streamlines all the steps involved in the returns cycle:

  • Return Management: end-to-end Returns process to improve online performance and reduce the costs
  • Reverse Logistics: Facilitate the flow of goods from the Customer to the Supplier
  • RMA Documentation: Generate RMA, Shipping Labels, and Credit Memos
  • Returns Cost Management:  Manage the cost of Returns for reimbursement, shipping, and handling
  • Integrated Returns: Integrate Returns software with ERP or Warehouse Management, Warranty Management, Parts Orders, and Third-Party Logistics (3PL) systems

With our returns management service, you retain full control of the process.  Returns management is just part of our order fulfilment service. We also take care of everything – from receiving and storing stock from your manufacturers to shipping products to your customers.


attention to detail

23% of eCommerce returns are due to incorrect items being shipped. A further 20% are due to products being damaged in transit.

At Horizon, we understand eCommerce and eliminate these online returns through our accurate pick & pack process. Through a combination of checks and double-checks, supported by RF scanning, the right person gets the right items +99% of the time.

In addition, our highly trained team (shipping and forwarding agents) ensure that every order is packaged carefully and appropriately, reducing returns due to damages. Improve your customer satisfaction by automating, integrating, and simplifying the product and part return processes for your eCommerce business and reach multi-channel fulfilment.



With our returns management service, you retain full control of the process. You can specify standard return postage, drop-off or timed courier options. You can choose what happens to returned items – do we inspect and re-stock them, quarantine or forward them to you?

Every order we send has a unique reference or serial number and barcode. This means we can quickly identify returns that require personalised treatment.

With our best eCommerce fulfilment services we take care of returns handling quickly and efficiently, so you don’t have to.


ecommerce Fulfilment warehouse, Aylesford UK

  • Located in proximity to UK’s three major ocean ports, Felixstowe, London Gateway & Southampton.
  • 76,000 square feet / + 6,000 pallet bays
  • Small pick bays
  • Cross-dock facility
  • Ocean Container Devanning service
  • eFulfilment
  • Storage facility
  • HM Customs ETSF (External Transit Shed Facility)
  • Home to our UK Oceanfreight Operation
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