attention to detail
23% of eCommerce returns are due to incorrect items being shipped. A further 20% are due to products being damaged in transit.
At Horizon, we understand eCommerce and eliminate these online returns through our accurate pick & pack process. Through a combination of checks and double-checks, supported by RF scanning, the right person gets the right items +99% of the time.
In addition, our highly trained team (shipping and forwarding agents) ensure that every order is packaged carefully and appropriately, reducing returns due to damages. Improve your customer satisfaction by automating, integrating, and simplifying the product and part return processes for your eCommerce business and reach multi-channel fulfilment.
With our returns management service, you retain full control of the process. You can specify standard return postage, drop-off or timed courier options. You can choose what happens to returned items – do we inspect and re-stock them, quarantine or forward them to you?
Every order we send has a unique reference or serial number and barcode. This means we can quickly identify returns that require personalised treatment.
With our best eCommerce fulfilment services we take care of returns handling quickly and efficiently, so you don’t have to.
ecommerce Fulfilment warehouse, Aylesford UK
- Located in proximity to UK’s three major ocean ports, Felixstowe, London Gateway & Southampton.
- 76,000 square feet / + 6,000 pallet bays
- Small pick bays
- Cross-dock facility
- Ocean Container Devanning service
- Storage facility
- HM Customs ETSF (External Transit Shed Facility)
- Home to our UK Oceanfreight Operation
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Horizon International is always keen to receive feedback regarding our client’s experiences. We are truly overwhelmed to receive such incredible …
Horizon International is pleased to announce the we have joined the global logistics network – JC Trans. Established in 2003 …
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