attention to detail
23% of eCommerce returns are due to incorrect items being shipped. A further 20% are due to products being damaged in transit.
At Horizon, we eliminate these returns through our accurate pick & pack process. Through a combination of checks and double-checks, supported by RF scanning, the right person gets the right items +99% of the time.
In addition, our highly trained team ensure that every order is packaged carefully and appropriately, reducing returns due to damages.
With our returns management service, you retain full control of the process. You can specify standard return postage, drop-off or timed courier options. You can choose what happens to returned items – do we inspect and re-stock them, quarantine or forward them to you?
Every order we send has a unique reference or serial number and barcode. This means we can quickly identify returns that require personalised treatment.
We take care of returns handling quickly and efficiently, so you don’t have to.
Fulfilment HUb, Aylesford UK
- Located in proximity to UK’s three major ocean ports, Felixstowe, London Gateway & Southampton.
- 76,000 square feet / + 6,000 pallet bays
- Small pick bays
- Cross-dock faciliity
- Ocean Container Devanning service
- Storage facility
- HM Customs ETSF (External Transit Shed Facility)
- Home to our UK Oceanfreight Operation
Horizon International Cargo has been recognised for the second consecutive year as one of the ‘1000 Companies to Inspire Britain’ …
Today is the first official working day in many parts of China since the outbreak of the coronavirus epidemic and …
Further to our recent notification, a countrywide shut down has been confirmed in China, which is likely to extend through …
The United Kingdom will leave the European Union on Friday 31st January at 11pm GMT. The Brexit referendum was held …
As many of you will already know China’s State Council announced earlier this week that the Lunar New Year / …
Horizon experienced a tremendous year of growth after initially establishing its Dublin operation during 2018 with its partner Network International …